Privacy Policy
This privacy policy explains how Aus Speech Therapy Training collects, uses, discloses, and protects your personal information when you use our online platform and services. We are committed to protecting your privacy and handling your data in a transparent and lawful manner, in accordance with applicable privacy laws, including the Australian Privacy Principles and the principles of the General Data Protection Regulation (GDPR) where relevant.
Information We Collect
We collect personal information directly from you when you interact with our site or services. This may include information you provide when you register for an account, enrol in a course, participate in a workshop, purchase materials, contact customer support, or otherwise communicate with us. The types of personal information we may collect include:
Identification and Contact Information: Your name, email address, postal address, phone number.
Payment and Billing Information: Details necessary to process payments for courses or services, such as credit card information (processed securely via third-party payment processors) and billing address.
Educational and Professional Information: Information related to your educational background, professional qualifications, training history, and clinical experience, which may be required for course eligibility or certification purposes.
Course and Service Usage Data: Information about the courses you enrol in, your progress within those courses, completed assessments, workshop attendance, and your interactions with our learning materials and platform features.
Communication Content: Records of your correspondence with us, including customer support inquiries and feedback.
Technical Data: Information about your device and how you access our site, including your IP address, browser type, operating system, referral sources, and site usage patterns. This information is often collected automatically through cookies and similar technologies.
We collect this information to provide our services to you effectively and to meet our legitimate business interests.
How We Use Your Information
We use the personal information we collect for various purposes related to providing and improving our services, including:
Service Delivery: To provide you with access to our online courses, workshops, and other training programs, manage your enrolment, track your progress, and facilitate certification or completion.
Processing Transactions: To process payments for services you purchase.
Communication: To communicate with you about your account, courses, services, updates, promotional offers (where you have consented), and respond to your inquiries.
Service Improvement: To understand how our services are used, analyze trends, and improve our platform, course content, and user experience.
Customer Support: To provide assistance and support when you encounter issues or have questions.
Personalization: To tailor your experience on our site and recommend courses or content that may be of interest to you.
Compliance and Legal Obligations: To comply with our legal obligations, resolve disputes, enforce our agreements, and protect our rights and the safety of our users.
Security: To maintain the security and integrity of our site and services.
How We Store and Protect Your Information
We take the security of your personal information seriously. We implement appropriate technical and organizational measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include secure servers, encryption, access controls, and regular security assessments.
Your personal information is stored on secure servers, which may be located in Australia or other countries. We retain your information for as long as necessary to provide our services, fulfil the purposes outlined in this policy, and comply with our legal and regulatory obligations.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with third parties only under specific circumstances and with appropriate safeguards:
Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as payment processing, hosting, data analysis, email delivery, and customer support. These providers are contractually obligated to protect your information and only use it for the purposes for which it was shared.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring entity.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:
Access: The right to request access to the personal information we hold about you.
Rectification: The right to request correction of inaccurate or incomplete personal information.
Erasure: The right to request deletion of your personal information under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
Restriction: The right to request restriction of the processing of your personal information under certain conditions.
Objection: The right to object to the processing of your personal information based on our legitimate interests or for direct marketing purposes.
Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
Withdraw Consent: Where processing is based on your consent, the right to withdraw your consent at any time.
To exercise these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable law.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our site to collect information about your browsing behavior and to improve your experience. Cookies are small data files stored on your device. They help us understand how our site is used, remember your preferences, and for advertising purposes.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our site.
Data Transfers
As an online service, your personal information may be processed or stored in countries outside of Australia. When we transfer your personal information to other countries, we take steps to ensure that your privacy is protected in accordance with this policy and applicable laws, using safeguards such as standard contractual clauses or relying on the recipient's adherence to data protection frameworks.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to delete that information.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our site. We encourage you to review this policy periodically.
Contacting Us About Privacy
If you have questions or concerns about this privacy policy or our data practices, or wish to exercise your privacy rights, please contact us by postal mail at:
Aus Speech Therapy Training
350 Collins Street, Level 5
Melbourne, Victoria, 3000
Australia